Frequently Asked Questions

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the carpet cleaning. If these ripples do not go away after it is completely dry, please contact Premium Clean Carpet at (630) 827-9648 as soon as possible.

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

This problem results from residues being left in the carpet which attract dirt. Usually, this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leave little to no residue behind to attract dirt.

Yes. There is no charge to move furniture and we are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps, and knick-knacks. We will move most furniture that can be safely moved. There are several items we will not move, including pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.

The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning. Premium Clean Carpet's exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution, and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.

You can find carpet cleaning services near you on our website in the upper right-hand corner. Or, give Premium Clean Carpet a call at (630) 827-9648 and our customer service team will assist you.

Although most spots that are removed from the carpet do not reappear, some substances in the carpet backing may wick to the surface after cleaning. If this happens, please contact Premium Clean Carpet at (630) 827-9648 as soon as possible.

We are happy to work with you to correct any situation that may arise. In some cases, this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. Please contact Premium Clean Carpet at (630) 827-9648 if you have any concerns.

When comparing carpet cleaning prices, make sure you ask a lot of questions, and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contract, so our technicians are always background checked drug tested, and properly trained Premium Clean Carpet employees. This is what allows us to stand behind all of our work.

We often receive questions about steam cleaning the carpet. At Premium Clean Carpet we do not steam clean carpet. We use a process called hot water extraction to clean carpets, which is often referred to as steam cleaning because of the steam you see as we clean. We use our patented carpet cleaning machines to deep clean. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hours.

If you have more questions about our carpet cleaning process visit our carpet cleaning service page here.

We cannot guarantee carpet cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs and you might want to consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

Dry time is affected by humidity, temperature, and airflow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber-soled shoes. Be especially careful when walking from damp, carpeted areas to non-carpeted areas to avoid slipping.

The best carpet cleaning solution is to call the carpet cleaning experts Premium Clean Carpet at (630) 827-9648. With more than a decade of experience in carpet care, Premium Clean Carpet is well-positioned to provide you with the best carpet cleaning service available.

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, the specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

Premium Clean Carpet Odor Out Plus uses natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to the complete removal of an odor is that this product must reach all contaminated surfaces. If the odor-causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.

A dry soil protector comes on most carpets from the manufacturers. This is a wear dated product and is removed over time with everyday traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often in heavy traffic areas.

We scrub each individual grout line as well as tiles with tile and grout specific cleaners. We clean using high pressure that hooks up to our truck-mounted unit that will extract the dirt and grime embedded in the grout lines.

To preserve the life of the sealant, we recommend that you use a neutral cleaner to clean your tile and grout. Rinsing after mopping will also help keep your floors looking their best. You will want to avoid bleach and other harsh chemical cleaners as these can wear away at the sealant and cause it to break down prematurely.

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.

Restore your grout to its original appearance with our premium Color Seal restoration service. Our Color Seal service will transform your discolored grout back to its original splendor by providing a layer of uniform color to your grout lines, giving your tile floor a clean and refreshed look. Along with improving the cosmetic appearance of your floor, Color Seal provides a protective waterproof barrier that guards your grout from spills, dirt & debris.

We are often asked about steam cleaning tile and grout. At Premium Clean Carpet we do not use steam to clean. We use a process called hot water extraction to clean grout, which is often referred to as steam cleaning because of the steam you see as we clean.

When cleaning grout, avoid using bleach and other harsh chemical cleaners that might break down sealants. The best way to clean grout is by using a natural grout cleaner.

We recommend mixing 1/2 cup of baking soda, 1/4 cup of hydrogen peroxide, 1 tsp dish soap. Mix together the baking soda, hydrogen peroxide, and dish soap. Spoon mixture onto the grout, wait 10 minutes, scrub and rinse.

Clear seal is an invisible layer of protection that penetrates into the pores of the grout. This gives you more time to clean up dirt and liquid spills before they soak into the grout, however, it is not waterproof.

As with carpet, many factors must be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile and grout cleaned.

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt.

You can find tile and grout cleaners near you on our website. Or, give Premium Clean Carpet a call at (630) 827-9648 and our customer service team will help you.

For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.

Unfortunately, wax or other buildups can make hardwood difficult to clean and recoat. Be rest assured, Premium Clean Carpet technicians can assess hardwood before cleaning and pretest to make sure cleaning methods are safe on your floors. However, any floors contaminated by the use of certain maintenance products may not be completely removed by our deep cleaning service. This includes products such as oil soap, furniture polish, acrylic wax, and wax. Additionally, the use of certain maintenance products may cause adhesion problems and/or failure of the recoating system. Floors contaminated by such products may need to be sanded and refinished.

Yes. First, we remove dirt and debris with our hardwood floor cleaning process, then we'll coat your floors with our maintenance coat solution. Our fast-drying maintenance coat will leave your floors with a uniform, overall sheen and help protect it between cleanings.

When cleaning your hardwood floors, the first thing you should ask yourself is what kind of hardwood you have and what kind of cleaner has been used on your floors in the past. If your floors are sealed with polyurethane or wax, use a mild or pH-neutral soap. Stay away from acidic cleaners because they can damage wood over time. If you don’t know what your floors have been cleaned with, the best product to clean hardwood floors is a neutral, pH-balanced hardwood floor cleaner because it’s safe on all hardwood and laminate floors.

We do not recommend that you steam clean area rugs on hardwood floors. Water and steam can permanently damage hardwood. Instead, move the rug to an area of your home that has a less porous flooring before cleaning it. 

Regular mopping just doesn’t reach the stubborn dirt that lies deep in the pores of your hardwood, but our hardwood floor cleaning process does. We use a high-speed rotary brush extraction machine and a neutral cleaning agent to break up tough dirt and contaminants. The final step is to go over the floor using a microfiber mop. Edges are hand scrubbed, as are stairs.

You can find a hardwood floor cleaner near you on our website. Or, give us a call at (630) 827-9648 and our customer service advisors will help you.

Yes, we can your furniture. We’ll test the fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil. 

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.

Cleaning upholstery can vary greatly based on the fabric. Before you, clean upholstery make sure you check the manufacturer's cleaning instructions. Typically, the tag of any upholstered furniture will have one of four different letters on it. 

W — You can clean this material using water.

S — No water. You’ll need to purchase a special solvent-based cleaner.

WS — You can use water or a solvent-based cleaner on this sofa.

X — Vacuum only.

This will help you choose the appropriate cleaning method.

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 2-6 hours.

We are often asked about steam cleaning upholstery. However, at Premium Clean Carpet we do not steam clean furniture. We use a process called hot water extraction to clean upholstery, which is often referred to as steam cleaning because of the steam you see as we clean.

You can find an upholstery cleaner near you on our website in the upper right-hand corner. Or, give Premium Clean Carpet a call at (630) 827-9648 and our customer service team will help you.

We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.

You can find leather couch cleaners near you on our website. Or, give Premium Clean Carpet a call at (630) 827-9648 and our customer service team will help you find a leather cleaner.

Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time.

Yes, manufacturers recommend cleaning your leather couch every 6-12 months.

Our professional leather cleaning removes soil but it cannot correct the damage that soil has already caused. We can offer you a free demo that will help you understand the potential outcome of the cleaning, all at no cost to you. In extreme cases, some leather may need restoration in addition to cleaning.

Household cleaners contain silicones and lubricants that provide an outer layer of protection but end up dehydrating and damaging your leather couch. Our professional leather cleaners, moisturizers, and protectants provide long-lasting rejuvenation without the harmful side effects.

We can clean all types of leather, including pigmented, aniline, and nubuck.

At Premium Clean Carpet, we use a proprietary system to clean and moisturize your leather and we can also provide optional protector for your leather. We will begin by applying and removing a cleaner that removes damaging soils. Next, the leather is heated to open pores and accept the moisturizer that leaves your leather feeling as soft and supple as the day it was made. If you choose, we will then re-heat the leather and apply a protector that will actually fill in the cracks where soils typically settle, preventing future damage. All of these steps are completed by our fully trained leather care specialists.

1. Vacuum your couch using a soft brush attachment. Make sure you get into the crevices.
2. Mix a solution of equal parts water and vinegar.
3. Using a microfiber cloth, wipe down the entire couch.
4. Dry the couch using a clean towel.
5. To condition your leather couch mix one part vinegar with two parts flax seed oil. Using a soft cloth, apply this mixture in circular motions and leave overnight.
6. In the morning, buff your couch with a clean rag to restore shine.

Yes, in fact the leather in autos, boats, and RVs is exposed to more abrasive wear and more extreme weather conditions. These factors make additional care for your leather upholstery in these vehicles even more important.

Our natural stone services go beyond indoor floors. We also provide services for counter tops, shower stalls, and outdoor areas.

We recommend that you wait at least one hour before walking on the floor to allow sealers and polish to dry. For best results, limit all foot traffic until sealant has completely cured. It will take 24 hours for sealers to cure completely, so we suggest that you avoid any liquid coming in contact with the floor during that time.

Natural stone and grout are porous materials that absorb soil and spills. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. Sealers also help enhance the natural beauty of your floors.

Time can vary based on a number of factors including the type and size of the stones, amount of soil in the grout lines, room configuration and number of applications of polish or sealer that are applied. For an average size room (generally up to 300 square feet, although room sizes may vary by location), it typically takes 30-60 minutes to complete the cleaning process.

To preserve the sealer and polish of your floors, we recommend avoiding harsh cleaners that contain wax, bleach, acidic agents, or other harsh chemicals that can damage the surface of your natural stone floor. Rinsing after mopping will also help keep your floors looking their best.

Natural Stone is varied in color and no two pieces look the same. Ceramic/porcelain tile has repeating patterns and colors throughout. If you are unsure of the type of flooring you have, our professional technicians can analyze the materials and determine the type of flooring you have in your home.

Cleaning can last anywhere from 6-12 months. However, the length of time could be more or less depending on foot traffic, condition and type of stone, and how well the stone is maintained. Ask your technician for a recommended cleaning and maintenance plan for your natural stone floors.

Stanley Steemer services Travertine, Marble, Limestone, Slate and Granite in most locations. In select locations, we also service Flagstone, Concrete, Terrazzo and Saltillo floors.

We are available 24 hours a day to help you handle your water emergency. Just call our 24-hour call center at (630) 827-9648 and our customer service advisors will have a certified water restoration specialist get in touch with you right away.

Call Premium Clean Carpet at (630) 827-9648 and our customer service team will find a water damage expert near you.

Premium Clean Carpet is available 24 hours a day to handle your water emergency. Call our call center at (630) 827-9648 and our customer service advisors will have a certified water restoration specialist get in touch with you right away.

Premium Clean Carpet is available 24 hours a day to help you handle your water emergency. Just call our 24-hour call center at (630) 827-9648 and our customer service advisors will have a certified water restoration specialist get in touch with you right away.

You will speak with a certified water restoration specialist very soon after your call. Then we'll do the following to help you reclaim your home:

• Advise you of what to do to minimize water damage until our crew arrives.
• Dispatch certified, trained and experienced water damage experts to your home within three hours or less.
• Pump out freestanding water quickly and then extract water from carpet, padding and upholstery. 
• Provide professional grade equipment for a controlled drying process of your home and it's contents -- this minimizes the possibility of secondary damage and potential microbial growth.
• Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process. 
• Work directly with your insurance company to process claims and get your home back to normal as soon as possible. 
• Make sure your home's structure and contents are dry, to the recommended industry standards for your area of the country.

At Premium Clean Carpet, we offer the best area rug cleaning service. We clean area rugs using the same proprietary hot-water extraction method that we’ve been using to clean carpets for more than 70 years. This extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.

To keep your area rugs looking new, they require regular maintenance and deep cleaning. How to clean an area rug starts with recognizing what type of rug you have.

Oriental rug cleaning costs can vary depending on the size of the rug. You can get a quote for oriental rug cleaning by giving us a call at (630) 827-9648.

We steam clean area rugs using the same hot-water extraction method that we use to clean carpets. This clean process extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.

You can find an oriental rug cleaner near you on our website here. Or, give us a call at (630) 827-9648 and our customer service advisors will help you.

Find a location on our website here or give us a call at (630) 827-9648. We'll help you find an area rug cleaner near you.

We are often asked about steam cleaning area rugs. At Premium Clean Carpet we do not use steam to clean. We use a process called hot water extraction to clean rugs, which is often referred to as steam cleaning because of the steam you see as we clean.

Area rug cleaning cost is determined by the size and material of the rug. You can get a quote for an area rug cleaning on our website or give us a call at (630) 827-9648.

Yes. Carpet and upholstery protector take on the damages of spills and wear and tear so the material's fibers won't. When dealing with high traffic areas in your business, carpet protector is an added benefit because instead of traffic wearing down your carpet fibers, the carpet protector is being worn down, extending the life of the carpet. 

The frequency of carpet cleaning depends on the type of business you have. There are different state laws and requirements for different kinds of business. Second, to state regulations, carpet cleaning depends on the unique needs of your business like allergen accumulation, heavy foot traffic, soiling, wear and tear, etc. For the most accurate estimate on how often you should have a professional carpet cleaning, please call (630) 827-9648 or schedule a quote online.

No. We use a cleaning process called hot water extraction that allows us to safely remove dirt, spots, and odors without leaving behind any residue.

Yes. There is no additional charge and our technicians are professionally trained to properly move furniture. There are some items we will not move like large electronics, cubicles, cabinets, etc. If we are moving pieces of furniture, we suggest removing items like small electronics, lamps, knick-knacks, etc. After the cleaning is completed, we will return it to its rightful place on protective padding as needed.

Yes. There is some noise from our trucks that takes place outside but should not cause any major disturbances to employees inside the building. Foot traffic in cleaning areas is also permitted. We make sure to place any cautionary signage before hand. 

Yes. Depending on the location, Premium Clean Carpet can clean your business on Saturdays. For specific days and hours of your Stanley Steemer, please call (630) 827-9648 or schedule online. 

Freshly cleaned carpet can be walked on immediately with light traffic. 

Commercial cleaning is the term used to describe professional deep cleaning services provided for companies and businesses. Premium Clean Carpet services a variety of industries and cleans areas such as office buildings, retail spaces, hotels, schools, and more. We offer services such as carpet cleaning, hardwood floor cleaning, upholstery cleaning, tile & grout cleaning, and air duct cleaning.

Yes. We can provide cleanings after your business closes; however, there may be a 5-10 day notice in advance to fulfill your request. To start your inquiry process, please call (630) 827-9648

Cash, check or credit are required at time of service for first time commercial customers. Established customers are available for invoicing.

Premium Clean Carpet offers an array of commercial cleaning services outside of carpet cleaning. We also offer tile and grout cleaning, upholstery cleaning, hardwood floor cleaning, air duct cleaning, VCT stripping and waxing, area rug cleaning and LVT cleaning. 

Yes. Please call (630) 827-9648 to talk to a commercial contact. We will set up your free commercial cleaning estimate to talk you through our cleaning maintenance program options while on-site.

No. Premium Clean Carpet carpet and upholstery cleaning is EPA Safer Choice meaning we are safe for you, your employees, pets, kids and the environment. 

Depending on the size of the space, we can schedule a same-day, on-site estimate and cleaning as soon as we are available. You can schedule that to your earliest convenience online or by calling (630) 827-9648.

On average, we can clean about 1,100 sq. ft. an hour. The time it takes to clean your business also depends on what we are cleaning for you. These questions are evaluated when we come on-site for a free estimate. 

Yes. The minimum trip charge depends on where we are servicing you. To find your location's pricing, please call (630) 827-9648

Give Premium Clean Carpet a call at (630) 827-9648 and our customer service team will assist you.

To clean your car upholstery yourself:

• In a spray bottle, combine a tablespoon of dish soap with a cup and a half of water.
• Spray the spot and blot it up with a clean towel.
• Repeat until the spot has lifted.
• Make sure the area is dry before use.